Following is extract from our General Terms and Conditions of Sale (“contract”)
11. LEGAL GUARANTEE – CLAIMS
Legal guarantee. The Products are subject to the legal guarantee for lack of conformity, in accordance with article 1649 bis to 1649octies of the Civil Code.
Control. You agree to examine directly the products on to their delivery and check if their quality and their quantity corresponds to what has been agreed. The use, consumption or conversion of the Products implies your irrevocable acceptance of the Products concerned.
Defects – Complaints. If the product has a defect, you need to inform us within two months following the finding via firstname.lastname@example.org . A complaint is only admissible if (i) it is introduced in the period cited above, (ii) you have not used or consumed the products and have always been stored and handled appropriate and (iii) We can inspect the products. You must send the products not conforming by mail to the address following : PaintDeals.com Straatsburgdok Noordkaai 3, 2030 Antwerpen
If after review, the claim appears invalid, the costs generated by this examination will be passed to you (the buyer). If the complaint proves to be justified, you can have recourse to the solutions indicated in article 10.